FAQs
Have question?
You might be able to find the answers here.
Categories
CSM Suppliers
Our main warehouse is located in Hayward CA, and we have 10+ partner warehouses across the states.
We work with international and domestic suppliers, including manufacturers and wholesalers.
We work with suppliers of all sizes. From startups to large enterprises, we have a solution fit for everyone.
You can find Cenports products at nearly 100 major U.S. retailers including Wayfair, Walmart, Houzz, Lowe’s, and select boutique vendos.
Orders are shipped via UPS, USPS, FedEx, and DHL for small parcels and ABF, Estes, KKW, YRC, Pilot, and Ceva for LTL freights.
No requirements! Our goal is to help you build a plan for success.
Absolutely. We want your products to succeed, and our team, led by your Account Manager, will work with you directly on a sales strategy.
Yes, all of our warehouses are equipped with high-quality security features. We also offer product liability insurance at cost to our partners.
While your products are on the way from your factory to our warehouse, our onboarding team will work to get your products ready to sell on the sales channels. The timeline varies by retailer.
You will have access to our proprietary Cenports dashboard, which allows you to track orders, inventory, product performance, invoices, and reports.
We manage a plethora of quality products from categories including: Furniture, Pets, Home Decor, Cooking, and More!
Although we do not guarantee sales, we do have your best interest in mind. Your Account Manager will be working closely with you to ensure that your products are priced and positioned competitively.
Yes, Our services are customizable so you only pay for what you need.
Retailers have their own return and replacement policies, and we advise our suppliers to provide an allowance for these instances. If you choose to add Customer Service to your package, your company will have a dedicated team to manage customer and retailer queries.
Along with our Sales, Software, and 3PL services, we have helped our clients succeed in the US market by offering, copywriting, photography, and product design services. There are a plethora of services we offer. Contact us to learn about all of our added services.
We pay you within 45 days from receiving payments from the retailers.
To start the process of becoming an Cenports supplier, simply fill out the contact us form and a member of our team will be in touch as soon as possible to walk you through our onboarding process.
Sales are generated by the connections our Cenports team makes with retailers. We work with different types of sales partners:
(1) Wholesale B2B;
(2) marketplace B2C;
(3) Direct to Consumer.
Our goal is to work with our vendor partners to develop customized strategies that fit their products and their business goals. We are also excited to share that we will be adding a network of brick-and-mortar retailer partners in the future. Stay tuned or hop on our email subscribers list for the latest news.
Absolutely! After you’re officially onboarded, our team will assign a dedicated Account Manager who will work with you to understand your expansion goals and develop a comprehensive strategy for where and how to list your products.
Our knowledgeable team is ready to assist you along the way. Feel free to email us at info@cenports.com or give us a call at +1 833-758-0040.
CSM Retailers
Yes, we can drop-ship directly to customers.
Our main warehouse is located in Hayward CA, and we have 10+ partner warehouses across the states.
We always try to ship orders as quickly as possible. Our commitment is to ship ground orders within 24-48 hours of your order being placed (assuming items are in stock). If it is critical that an order be processed quickly, please email us.
We have a collection of thousands of non-food products including furniture, home decor, outdoor products, and pet products. We are always introducing new products made by our network of global artisans.
We introduce unique and high-quality products that can be used to improve every indoor and outdoor space.
You can find Cenports products at most major U.S. retailers including Wayfair, Walmart, Houzz, Lowe’s, and select boutique vendors.
Orders are shipped via UPS, USPS, FedEx, and DHL for small parcels and ABF, Estes, KKW, YRC, Pilot, and Ceva for LTL freights. We prefer using our own account but we can use your company’s shipping account if you prefer.
Yes, we have both types.
To start the process of becoming an Cenports retailer, simply fill out your details here and a member of our retail team will be in touch as soon as possible to walk you through our onboarding process.
Yes, some of our suppliers have MAP, which we are committed to monitoring and enforcing.
Yes, we can provide you with real-time inventory data via EDI, API, FTP, or email.
We do not charge dropship fees.
Yes, we can. Please inquire by emailing support@cenports.com.
Yes, we support returns; warranty policies vary for each brand. Your dedicated Account Manager will discuss this with you prior to getting the products live on your website.
We accept the following payment methods:
Visa, Mastercard, American Express, and ACH.
We invite you to fill out our Contact Us form to learn more about your company. Thank you!
Our knowledgeable team is ready to assist you along the way. Feel free to email us at info@cenports.com or give us a call at +1 833-758-0040.
