Logistics Solutions for eCommerce: The 3 Most Important Words

If you’re an eCommerce company researching logistics solutions, you’re halfway to putting more time and resources back into the hands of the folks who can grow your catalog sales. Now you have to find the right partner. … When I talk to manufacturers and retailers in the market for a logistics partner, I hear about the challenges they’ve had: tons of returns, issues solving shipping problems, customer dissatisfaction, and a LOT of time spent on order management. And I can tell you that overcoming those challenges with your 3PL (third-party logistics) partner comes down to three words: … Let me…

The Founders Series: Jerry Vuong, Cenports

As part of Cenports’ mission to support up-and-coming eCommerce brands, we’re putting a spotlight on the founders looking to drive the industry forward. In this post, we talk with Cenports co-founder and Head of Operations Jerry Vuong. What was your motivation for starting Cenports? Both (co-founder) Derrick Chen and I have been in the eCommerce industry for a long time, but when we started out, the industry wasn’t mature; it was ahead of its time. Our first try at building an eCommerce business was kind of fly by night and wasn’t put together that well; then we both worked at…

5 Answers You Need to Hear from an eCommerce Fulfillment Partner

Finding the right fulfillment partner is one of the most critical elements of building a successful eCommerce business, and it’s not an easy task; tons of fulfillment companies will guarantee fast turnaround times and low storage fees. That said, there are some key differentiators in the landscape that distinguish true partners from the rest of the field.  Here are the five questions you should ask – and the answers you should hear – to help you find the right fulfillment partner. Question 1: What are your storage fees? Answer you should hear: A good fulfillment partner will focus less on…

The Founders Series: Derrick Chen, Cenports

As part of Cenports’ mission to support up-and-coming eCommerce brands, we’re putting a spotlight on the founders looking to drive the industry forward. First in the series: our own founder, Derrick Chen. What was your motivation for starting Cenports? When I started my first eCommerce company, it took a ton of resources to build retail channels and relationships that made the process work. Software to automate inventory and order management wasn’t affordable for small companies, and for fulfillment, we had to rent an expensive warehouse and commit to minimum two years. I learned first-hand about the high barrier of entry…