7 Key Takeaways from Wayfair, Payoneer, and AndMakers on Achieving eCommerce Scale

On Oct. 20, AndMakers co-founder Lily Chan joined Wayfair’s Michael Zhang and Payoneer’s T. J. Hyland for a free webinar on helping eCommerce brands launch on Wayfair. Attendees got a ton of insights on how to break into the U.S. market, grow sales, cut down on returns, and more. Here are our top 7 takeaways from the event: COVID-19 is accelerating eCommerce growth. Michael estimates that COVID-19 has accelerated the eCommerce growth curve by five years, with reports showing that eCommerce has made huge gains in its share of the retail market. He also forecasts that many new online customers…

Products aren’t selling? Talk to your Customer Service team

Let’s say you’ve built what you think are the world’s best bunk beds: they look great, their price point is competitive, their manufacturing is built to last decades. You have great images on all of your online listings and tons of good data: height, length, weight, material, assembly instructions, etc.. You’re even able to offer two-day shipping to most places thanks to a great logistics team. Yet your bunk beds aren’t selling. Why? One huddle with your Customer Service team – or, better yet, a system to gather and process real-time feedback from their customer interactions – might tell you…

Logistics Solutions for eCommerce: The 3 Most Important Words

If you’re an eCommerce company researching logistics solutions, you’re halfway to putting more time and resources back into the hands of the folks who can grow your catalog sales. Now you have to find the right partner. … When I talk to manufacturers and retailers in the market for a logistics partner, I hear about the challenges they’ve had: tons of returns, issues solving shipping problems, customer dissatisfaction, and a LOT of time spent on order management. And I can tell you that overcoming those challenges with your 3PL (third-party logistics) partner comes down to three words: … Let me…

The Founders Series: Gyber

As part of Cenports’ mission to support up-and-coming eCommerce brands, we’re putting a spotlight on the founders looking to drive the industry forward. In this post, we talk with Gyber’s four founders: Martin, Anna, Steven, and Ben.  What was your motivation for starting Gyber? We knew that the ovens in the North American market have always maintained traditional style and function and that the market was ready to be disrupted. We did our research and testing to introduce new designs, new functions, ease of use, and portability to bring a new set of affordable, exciting products to barbecue lovers ready…

The Founders Series: Jerry Vuong, Cenports

As part of Cenports’ mission to support up-and-coming eCommerce brands, we’re putting a spotlight on the founders looking to drive the industry forward. In this post, we talk with Cenports co-founder and Head of Operations Jerry Vuong. What was your motivation for starting Cenports? Both (co-founder) Derrick Chen and I have been in the eCommerce industry for a long time, but when we started out, the industry wasn’t mature; it was ahead of its time. Our first try at building an eCommerce business was kind of fly by night and wasn’t put together that well; then we both worked at…

Partner Profiles: The Bianco Collection

As part of Cenports’ mission to support up-and-coming eCommerce brands, we’re putting a spotlight on the manufacturers bringing exciting new products to the U.S. market. First in the series: Vendor Manager, Margaret Mai talks about the pride she takes in working with The Bianco Collection. What do you want customers to know about The Bianco Collection when they purchase a product? They’re the real deal. Their products are made from Italian marble with amazing craftsmanship that I saw first-hand when I visited the manufacturing facility. You won’t find a better combination of quality and good pricing in the U.S. market.…

5 Answers You Need to Hear from an eCommerce Fulfillment Partner

Finding the right fulfillment partner is one of the most critical elements of building a successful eCommerce business, and it’s not an easy task; tons of fulfillment companies will guarantee fast turnaround times and low storage fees. That said, there are some key differentiators in the landscape that distinguish true partners from the rest of the field.  Here are the five questions you should ask – and the answers you should hear – to help you find the right fulfillment partner. Question 1: What are your storage fees? Answer you should hear: A good fulfillment partner will focus less on…