Products aren’t selling? Talk to your Customer Service team

Let’s say you’ve built what you think are the world’s best bunk beds: they look great, their price point is competitive, their manufacturing is built to last decades. You have great images on all of your online listings and tons of good data: height, length, weight, material, assembly instructions, etc.. You’re even able to offer two-day shipping to most places thanks to a great logistics team. Yet your bunk beds aren’t selling. Why? One huddle with your Customer Service team – or, better yet, a system to gather and process real-time feedback from their customer interactions – might tell you…