Products aren’t selling? Talk to your Customer Service team

Let’s say you’ve built what you think are the world’s best bunk beds: they look great, their price point is competitive, their manufacturing is built to last decades. You have great images on all of your online listings and tons of good data: height, length, weight, material, assembly instructions, etc.. You’re even able to offer two-day shipping to most places thanks to a great logistics team. Yet your bunk beds aren’t selling. Why? One huddle with your Customer Service team – or, better yet, a system to gather and process real-time feedback from their customer interactions – might tell you…

Logistics Solutions for eCommerce: The 3 Most Important Words

If you’re an eCommerce company researching logistics solutions, you’re halfway to putting more time and resources back into the hands of the folks who can grow your catalog sales. Now you have to find the right partner. … When I talk to manufacturers and retailers in the market for a logistics partner, I hear about the challenges they’ve had: tons of returns, issues solving shipping problems, customer dissatisfaction, and a LOT of time spent on order management. And I can tell you that overcoming those challenges with your 3PL (third-party logistics) partner comes down to three words: … Let me…